Aeolos Car Rentals Ltd. – Angelaki 23 – Thessaloniki
AGE REQUIREMENT AND DRIVERS LICENSE
A full driver license must have been held for at least 12 months and must be presented at the start of the rental. Renter must be 23 years of age to rent a vehicle at Aeolos Car Rentals. To rent a large size SUV or a passenger car the renter must be 26 years of age.
CREDIT CARD IMPRINT
All rentals are subject to the full rental agreement terms and conditions at the time of rental. A credit card imprint will be taken at the start of all rentals for security reasons, even when a voucher covers the cost of the rental. This credit card imprint may be used to pay all extra charges as extra insurance, parking fines, damages or any cost due to the rented car as a result of the renters use of the car.
The minimum rental period at Aeolos Car Rentals is – 24 hours. When the drop off is one hour or more after the pick-up time, it is regarded as a full day.
PICK-UP & DROP-OFF LOCATION
Our pick up and drop locations are, Our Office, Angelaki 23 Thessaloniki. Thessaloniki International Airport. Please contact us via e-mail or phone in tel: +302312201888 for other locations enquires.
Taking the car outside of the country is allowed only with written permission of Aeolos car Rentals Ltd. Additional fee applies for these services and should be asked before your rental starts.
We reserve the right to substitute vehicles when the reserved car types are not available. We cannot always guarantee the brand, but we can guarantee a similar car or an upgrade instead.
The rental car will normally have a full tank of fuel. The car should be returned full or a charge will be made for having the tank refilled even if it is missing just some litres. In case the fuel tank is not full at the time of the rental, the car should be returned with the same amount of gas in it. If the car is returned with less gas then when it was rented, we will charge the cost for the missing gas plus an additional 50€
Local value added tax (VAT) is 24%
In Greece, it is mandatory for young children to travel in safety seats while in a vehicle. Child seats are available if pre-ordered at a reasonable additional charge. These child seats are generally suitable for children aged from 6 months to +4 years of age. Booster seats are free of charge at Aeolos Car Rentals.
CANCELLATION AND RESERVATION POLICY
Cancellation of a reservation must be done at least seventy two (72) hours prior to the scheduled date and hour of commencement of the vehicle’s rental (always according to the exact hour of reservation) in written form (email or text message) , as this has been made in the company’s booking system.
- Cancellation notice which may be received by Aeolos 3 days prior to the rental starting date should get a full refund (100%) Available only at PRM Prices Packages
- In case of a cancellation notice received by Aeolos less than seventy two (72) hours prior to the scheduled commencement of the vehicle’s rental, there shall be no refund of any amount that may have been prepaid.
NON SHOW POLICY
If you have not cancelled and fail to come to the Aeolos rental location to pick up your rental car , any prepaid amount will not be refunded.
No refunds shall be given for unused days for rentals ended early (i.e. the customer returns the vehicle before the end of the agreed rental period) or late collections, if the customer fails to collect the vehicle on the rental start date or cancellations made after the due rental start date.
Third part liability is equivalent to the amount stipulated by Greek law at each time. This also applies to the amount of individual driver liability. Third party coverage and personal accident insurance is automatically included in your rental and in the self-risk liability amount mentioned here below. If for some reason, the renter causes damages to a third-party vehicle, without causing damages to the rented vehicle, the third-party liability is a total of 3000€
THE FOLLOWING DAMAGES ARE NOT COVERED BY ANY INSURANCES:
- Damages caused by negligence or driving while intoxicated.
- Damages to the tires and service related to changing or repairing the tire.
- Damages to the underside of the car.
- Damages caused by driving into waters, rivers or off-roading.
- Damages caused to the clutch or other mechanical damages resulting from the renters negligence or misuse of the car.
- Damages caused to the interior of the car.
- Damage caused by sand and ash storm. (only applies if the renter has not opted for the SAAP or the LW insurance).
(Please see full details listed on the backside of the rental agreement.)
THE FOLLOWING CHARGES ARE NOT COVERED BY ANY INSURANCES:
- Charges or other cost for required assistance because of a breakdown or damage that is the driver´s responsibility.
- Charges when pumping the wrong fuel on the car
- Charges for losing accessories, such as the car key or a GPS unit.
- Service charges and handling fee related to the renters use of the car, such as fines for speeding, parking fee and tunnel fee.
- General charges for towing, resulting from the renters misuse or mistake such as getting stuck in snow, sand, water or river.
(Please see full details listed on the backside of the rental agreement.)
COLLISION/SUPER COLLISSION DAMAGE WAIVER (CDW/SCDW)
We at Aeolos Car Rentals, include the Super Collision damage waiver (SCDW) along with the Collision damage waiver (CDW) in our prices. A renter which only has the CDW is liable for damages amounting up to 1400 Euro but since the SCDW is included, the self-risk is reduced by 50% of the standard excess charge. We offer our customers this to provide them with more security when travelling and a more enjoyable experience.
GRAVEL PROTECTION (GP)
This protection includes damage to windscreen, headlights, front bumper, mirrors and the hood of the car when gravel or rocks gets thrown onto the vehicle by another car. The gravel protection (GP) is included. Self-risk amount for broken windscreen is 3000€.
THEFT PROTECTION (TP)
TP covers theft of rental vehicle. (included)
SAND AND ASH PROTECTION (SAAP)
For our customers protection we have decided to offer an insurance which covers our customers against damage due to sand and ash storm which damages the paint of the car, windows, lights and plastic. These damages can cost between 3000€ to 3000€ to fix. By purchasing SAAP the self-risk in case of damage from sand and ash is lowered to 3000€. We offer the SAAP for only 3000€ per day. Volcano eruptions in the past years have increased the risk of damage to the paint and windows of all cars and no insurance company will cover these damages. In high winds, dry weather and the sand in the beaches can cause huge damage to the cars and all the cost has fallen on the renter, until now. (NOT included)
The Liability Waiver reduces the self-risk/deductible amount for any damage covered by our insurances to zero. This includes CDW/SCDW, GP, TP and SAAP and is subjected to the terms and conditions of the Rental Agreement. Excluded are any damages not covered by insurances as stated in Article 29 and 32 in the Rental Agreement and terms and conditions. Keep in mind that this is not an extra insurance but an option for our renters to waive their liability in case of any damages to the rental car during the rental time. This allows our renters to have a carefree experience with Aeolos Car Rentals while enjoying our beautiful island.
This fee does not apply when the damages incurred are not caused by the renter. There is a handling fee up to 50 EUR for all fines or charges that result from renters use of the car and the renter does not pay himself. Aeolos Car Rentals will charge the renter for fines and charges plus the previously mentioned handling fee. If the car is returned extra dirty there is a cleaning fee of 100€. This is in case of an extremely dirty car, especially on the inside. Not from regular use of the car. Smoking is strictly forbidden in the car. If someone smokes inside the car, the renter will be liable for a cleaning fee and fine of 100€.
Through our reservation process, the payment for the reservation and by accepting the keys to your rental car, you have acknowledged and agreed to our terms & conditions of the rental agreement.
The law of the Hellenic Republic is applicable to any dispute that arises and the courts of Thessaloniki are competent.