FAQ’s

Most frequently asked questions

BEFORE I BOOK THE CAR

Minimum rental period is 24 hours.

We do hold a deposit from our customers while they have a rental car. We need to see a valid credit/debit card on arrival, we will only hold the imprint of the card as a guarantee. If the renter does not have a credit card we do accept cash as well. Please be advised each car category has a different amount of security deposit which can be reduced depending on your rental package you choose(Standard-Flexy-Premium)

The driver´s original and valid driving license (same applies to additional drivers). Regarding foreign drivers license: We need the license with Latin Characters as we need to be able to understand the license. Information we need are: Issuing date, expiring date, Full name, driver´s license number

A valid credit card, if the renter does not have a credit card we do accept 16 digit number debit card.

Renter must be 23 years of age to rent Group B-DTo rent our larger cars or Luxury models the renter must be 25 years of age.

Credit card payment is the best option to pay for your rental vehicle when you book online. Visa, MasterCard, American Express, Union Pay, Discovery, Diners Club and JCB are valid.

The renter may also be able to book with a debit card if you have the online payment option available on it.

The renter, or someone traveling with the renter, also needs to submit a credit card on arrival when he picks up the vehicle. We require the renters to submit credit card but if you only have debit card we accept debit cards with a 16 digit number on the front.

  • 24% VAT and all local taxes.
  • CDW with excess
  • Theft protection with excess
  • 24/7 road assistance all over Hellenic Republic

We at Aeolos Car Rentals accept all foreign driver´s license as long as they are valid and can be read by our staff members (in English or at least with Latin characters).

If not make sure to bring an International Driver´s License/Translation.

All our customers can reduce their liability to zero by opting for our Liability Waiver.

The Liability Waiver reduces the liability amount for any damage covered by our insurances to zero. This includes CDW/SCDW, GP, TP and SAAP and is subjected to the terms and conditions of the Rental Agreement. Excluded are any damages not covered by insurances as stated in Article 29 and 32 in the Rental Agreement and terms and conditions.

Keep in mind that this is not extra insurance but an option for our renters to waive their liability in case of any damages to the rental car during the rental time. This allows our renters to have a carefree experience with Aeolos Car Rental.

EXTRAS AND EQUIPMENT

No, its not avaliable for now.

No, its not avaliable for now.

It really depends on the car you are renting. The golden rule is that if you are renting the smallest option you can fit 2-3 medium sized luggage, medium-sized options carry 3-4 luggage and the larger options carry 4-5 luggage. This of course also depends on the size and shape of the luggage.

Keep in mind that when you rent a 7 seated vehicle and you have 7 passengers the luggage space is a lot lesser, so you only fit around 2-3 medium sized luggage depending on the size of the rental car.

Our 9 seated options, however, fit 8 pieces of luggage – no matter how many passengers!

For more information check our cars.

Yes, on request.

Depends from the car.

All our cars are new models and most of them are equipped with USB and AUX ports as well as Bluetooth system. For more information please check our cars

AFTER I BOOK/RECEIVE THE CAR

Keep in mind that toll fees, parking fees and entrance fees charged in mostly highways and central roads in Greece . Make sure to pay when required in order to prevent being fined and/or charged related cost due to not paying when required.

If the vehicle you selected during the reservation is unavailable during pick up we will supply you with a similar model. We always guarantee the same, or higher, category. We, however, do not guarantee the brand and model.

If you need to change your booking or if you have any problem you can always reach us by e-mail at info@ioanniss12.sg-host.com

If you need to change/modify the booking after you have received the car you need to contact us via e-mail or call us in +302312201888

Extensions are based on the availability each time. If the car is available, the extra charge is subject to the duration of the extension.

Early returning is always allowed. However, no refunds can be given for unused, or partly used, car hire vouchers unless the amendments or cancellations have been made prior to the pick-up date.

The offices of Aeolos Car Rentals is located at downtown Thessaloniki City, Angelaki 23.

Our office at Thessaloniki is open from 08:00 AM until 08:00 AM.

You can contact us by phone 24/7 or reach us via e-mail:

·        Phone: +302312201888

·        E-mail: info@ioanniss12.sg-host.com

Yes, we offer 24/7 emergency breakdown assistance which means you can call our emergency line every day, 24 hours a day. The number is +302312201888

Aeolos Car Rental has service partners all around the country if something breaks down, or if something has to be replaced. If you have an accident or if the car breaks down we will, of course, replace the car with a new one as soon as possible.

Keep in mind that if assistance is required because of a breakdown or damage that is the driver´s responsibility Aeolos Car Rental will charge the renter a service fee. This fee is of course not charged if the assistance can be traced to a breakdown or damage on Aeolos Car Rental´s responsibility.

  • Cancel more than 14 days prior to the rental and get a full refund (100%)
  • Cancellation between 13 days to 3 days prior to the rental you will get refund of 50% of your reservation booking amount

  • In case of a nonshow or last day cancellation, we charge 100% of the rental amount.

CANCELLATION, RESERVATIONS AND EARLY RETURNS

Cancellation of a reservation must be done at least seventy two (72) hours prior to the scheduled date and hour of commencement of the vehicle’s rental (always according to the exact hour of reservation) in written form (email or text message) , as this has been made in the company’s booking system.

  • Cancellation notice which may be received by Aeolos 3 days prior to the rental starting date should get a full refund (100%) Available only at PRM Prices Packages

 

  • In case of a cancellation notice received by Aeolos less than seventy two (72) hours prior to the scheduled commencement of the vehicle’s rental, there shall be no refund of any amount that may have been prepaid.

If you have not cancelled and fail to come to the Aeolos rental location to pick up your rental car , any prepaid amount will not be refunded.

No refunds shall be given for unused days for rentals ended early (i.e. the customer returns the vehicle before the end of the agreed rental period) or late collections, if the customer fails to collect the vehicle on the rental start date or cancellations made after the due rental start date.

DELIVERIES

We at Aeolos Car Rental guarantee you Zero Waiting Time and Zero Contact Delivery if you go through our online check-in process before your arrival. There you get all the necessary information you need in regards to your rental, the car you booked, how to drive in Greece, and safety guidelines.

The only thing our customers need to do on arrival is pick up the keys from our staff, locate the rental car just outside our office and drive away into your Greek adventure.

For more information about our online check-in process see the Check in section of website

If customers go through our online check-in process before their arrival they are able to pick up their rental car while they wait for the results from their PCR tests at the airport. After that the only thing our customers need to do on arrival is pick up the keys from our staff, locate the rental car just outside our office and drive away into your Greek adventure

Note: Our customers who go through the online check-in process and have Liability Waiver can have their car keys delivered through a key-box if they request it by e-mail.

For more information about our online check-in process see Check in section

Once you clear customs and enter the arrivals hall you will see a sign for Car Rental Shuttle Service and our logo. This shuttle will take you to the Rental Car Area where Aeolos Car Rental will be your second stop on its route. Quite convenient and easy to find.

Our Thessaloniki City office is located at Angelaki 23 in downtown Thessaloniki. It is very centrally located and easy to reach on foot for those staying in downtown.

Picking up from our downtown office is free of charge and the office is open from 08:00-20:00.

Aeolos Car Rental offers a drop off service in Thessaloniki City, Thessaloniki International Airport as well as directly at our offices at Thessaloniki Angelaki 23 and Thessaloniki Airport.

Yes, you can return the car outside of opening hours with an additional cost.

No, its not avaliable for now.

Yes we delivery in your address up to 500 km from our headquarters.

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